Who we are
Azuka Estates Ltd is the data controller for the personal information described in this notice. We are registered in England and Wales, company number 09742743. Our registered office is Unit H7 Park Avenue, Sundon Park Road, Luton, Bedfordshire, LU3 3BP.
If you have a question about this notice or about how we use your information, email info@azukaestates.co.uk, call 07503 664062, or write to us at Suite 2, Crystal House, New Bedford Road, Luton, LU1 1HS.
What we collect
If you contact us through the enquiry form on this website, we collect:
- your name
- your email address
- whatever you choose to tell us in your message
If you email or call us directly, we hold whatever you send or tell us.
This website does not use cookies, and it does not track you.
Why we use it, and on what basis
We use your information to answer your enquiry and, if it leads somewhere, to provide the service you have asked about. Our lawful basis is legitimate interests — responding to someone who has approached us — or, where we go on to work together, performance of a contract.
We will not add you to a mailing list, and we will not sell or share your details for marketing.
Who else sees it
Very few people. The enquiry form on this website does not send your message to any third party — it opens your own email app with the message ready, and you send it to us directly. There is no form-processing company sitting in between.
The only others who may handle your information are:
- Our email provider, which delivers and stores our correspondence.
- Our website host, which serves the pages of this site. It does not receive enquiry data.
- Professional advisers — solicitors, accountants — where a matter requires it.
- Authorities, where the law requires us to disclose.
We do not sell your information, and we do not share it for marketing.
If you choose to load the map
The map on our contact section does not load until you click it. If you do, Google will receive your IP address and may set cookies, under Google's own privacy policy. If you would rather that did not happen, simply do not click it — the address is written out in full beside it.
How long we keep it
Enquiries that do not lead to work: up to 12 months, then deleted. Records relating to clients and properties: for as long as we act, and then for six years afterwards, which is the period during which a claim could still be brought and the period our tax and accounting obligations require.
Your rights
Under UK data protection law you can ask us to give you a copy of the information we hold about you, correct it if it is wrong, delete it, restrict how we use it, or object to our using it. You can also ask us to transfer it elsewhere. There is normally no charge, and we will respond within one month.
To exercise any of these rights, email info@azukaestates.co.uk.
Complaints
If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
Changes
If we change how we use personal information, we will update this page and change the date at the top.